Admin Email Notifications
ESDC Pro can email an administrator whenever something happens on a Device that's worth knowing about — even if nobody is sitting in front of it. This is a Pro feature; Free-edition devices don't send admin emails.
Turning it on
Open Settings, enter an address under Admin alert email, and restart XPOS ESDC. Every Device can point at a different address, or you can use the same one for all of them.
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Upload: the "Admin alert email" field in Settings with an address entered.
Upload: the "Admin alert email" field in Settings with an address entered.
What triggers an email
| Event | When it fires |
|---|---|
| PIN approval requested | Too many wrong PIN attempts on a card — the next try now needs a Windows administrator to approve it on the Device. |
| PIN approval declined | That administrator approval was declined or timed out. |
| Card permanently locked | A wrong PIN attempt used up the card's very last try. |
| Audit-amount threshold | A card's unaudited sales amount is approaching, or has reached, its limit. |
| Audit cadence stuck | A Proof-of-Audit sat pending far longer than normal and had to be auto-cleared so the Device could keep working. |
| License expiring soon | Your real subscription end date is within 14 days. |
| License rejected | A subscription expired, was suspended or revoked, or this device's specific seat was freed elsewhere — the device has been demoted to Free. |
| Seat replaced | An operator used the "all seats are in use" flow to free another device's seat and take it for this one. |
| Device activated / deactivated | This device activated a license, or was manually deactivated. |
| Network access changed | Who can reach this Device's local API was changed — worth knowing about either direction, since widening it increases risk. |
| Connection problems | The Device can't establish a trusted connection to FRCS's TaxCore system, or a tax-rate resync failed. |
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Upload: a real admin-alert email as received — logo, greeting, device/license/severity details, and the message.
Upload: a real admin-alert email as received — logo, greeting, device/license/severity details, and the message.
Good to know
- Emails are addressed to you by name (or your company name, if your account is set up for an organization) — pulled from your Defy account, not something you configure per-Device.
- Repeated identical events are throttled to at most one email every 15 minutes, so a persistent issue won't flood your inbox — it's still recorded every time, just not re-sent that often.
- License keys are never shown in full in an email, only a masked last few characters — an admin-alert email is never a security risk if it ends up somewhere it shouldn't.