Getting Started

XPOS Cloud is a cloud-based point-of-sale and business management system. This page covers subscribing, installing, and signing in for the first time.

1. Subscription & account setup

1. Purchase an XPOS Cloud subscription from Defy Technologies.
2. After payment is confirmed, your server is provisioned automatically and you'll receive an access hostname for your business.
3. Your Product Key is emailed to you.

Payment methods:

1. Offline: Bank transfer — our finance team reviews payment and sends account details.
2. Online: Vodafone M-Paisa — fully automated.

Steps 2 and 3 only happen once payment is confirmed.

2. Accessing XPOS Cloud via the web

1. Open your access hostname URL in Google Chrome (recommended).
2. Log in with the email address and password your system administrator gave you.

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Upload: the XPOS Cloud login screen, and the Shop Dashboard immediately after a successful login.

3. Setting up a POS terminal

1. Download the latest Windows client from Defy Downloads.
2. Disable Windows SmartScreen if prompted.
3. Run the setup file and follow the on-screen instructions.
4. Open the software from the desktop icon.
5. Enter your Product Key (emailed to you), Client Name, and Server Hostname.
6. Click Activate. The terminal is now ready to use.

If you run into trouble activating a terminal, contact support (below) rather than retrying repeatedly.

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Upload: the POS terminal activation screen (Product Key / Client Name / Server Hostname fields).

4. Checking your subscription

Go to Settings → Subscription to see your subscription details, including Manufacturer, Serial Number, and Software Version.

How to reach us

Support hours: Monday–Friday, 8:00 AM–5:00 PM and Saturday, 8:00 AM–1:00 PM.